How to Remove a Negative Review on Facebook Business or Marketplace: A Complete Guide

Negative reviews on Facebook can damage your reputation and influence potential buyers. Whether the review is unfair, spammy, or violates Facebook’s policies, removing it can be a challenge. But don’t worry—we’ve got you covered!

In this guide, you'll learn:

• Can I remove a bad review on Facebook?

• How do you remove a negative review?

• Can Facebook reviews get deleted?

• How do I get rid of negative posts on Facebook?

• What to do when you can’t remove a review

• How to prevent future negative reviews

  
  

Can You Remove a Negative Review on Facebook?

Facebook does not allow businesses to delete reviews at will. This is because reviews are meant to be authentic and trustworthy. However, you can remove a review if it violates Facebook’s Community Standards.

Reviews That Qualify for Removal

You may be able to remove a review if it contains:

✔️ Hate speech or discrimination

✔️ Spam or promotional content

✔️ Violence, threats, or harassment

✔️ False or misleading information

✔️ Irrelevant content (not related to your business)

But how do you know if your review qualifies?

🚀 Use the Free Negative Review Analysis Tool

Don’t waste time guessing—use our free tool to scan your negative reviews and check their removal eligibility.

✅ Analyzes reviews for policy violations

✅ Ranks removal chances (low, medium, high)

✅ Provides expert guidance on how to dispute successfully

📌 Try the free Instant Assessment negative review tool now! and take control of your reputation!

How to Remove a Negative Review on Facebook

1️⃣ Report the Review to Facebook

If the review violates Facebook’s guidelines, follow these steps to report it:

Step 1: Log into your Facebook Business Page

Step 2: Navigate to the Reviews tab

Step 3: Locate the negative review

Step 4: Click on the three dots (…) next to the review

Step 5: Select “Find support or report”

Step 6: Choose the reason that best describes the violation

Step 7: Add any additional details and submit

🔹 Tip: Facebook may take several days to review your report. If they agree, the review will be removed.

2️⃣ Request a Review Change from the User

Sometimes, directly engaging with the reviewer can be your best option.

Follow these steps:

✔️ Respond professionally to the negative review

✔️ Acknowledge their issue and offer a solution

✔️ Ask them to update or remove the review after resolution

✅ Example Response:

"Hi [Customer Name], we’re sorry to hear about your experience. We take customer feedback seriously and would love the opportunity to make things right. Please reach out to us at [contact info] so we can resolve this for you!"

Many users will edit or remove their review after a positive interaction.

3️⃣ Hide or Disable Reviews (Extreme Option)

If your business page is getting spammed with fake reviews, you can disable all reviews temporarily:

Step 1: Go to your Facebook Business Page

Step 2: Click on Settings

Step 3: Select Templates and Tabs

Step 4: Find the Reviews tab and toggle it OFF

🚨 Warning: This removes all reviews, including positive ones.

What If You Can’t Remove a Negative Review?

If Facebook denies your request, or the review is genuine but negative, here’s how to mitigate the damage:

🛠️ 1. Respond Publicly & Professionally

A well-crafted response can neutralize a bad review.

🔹 Example Response for a Shipping Delay:"We sincerely apologize for the delay. We understand how frustrating this can be and want to make it right. Please reach out to us, and we’ll do our best to resolve this issue!"

📌 2. Get More Positive Reviews

The best way to drown out a bad review? Get more good ones!

✅ Ask happy customers to leave reviews

✅ Offer incentives (like discounts) for feedback

✅ Share positive reviews on your social media

🚀 3. Use the Free Review Analysis Tool

If you're not sure whether a review can be disputed, use our free tool to scan it instantly and get expert guidance.

📌 Check your reviews now and protect your business reputation!

How to Prevent Negative Reviews on Facebook Marketplace

The best way to avoid negative reviews is to deliver an outstanding customer experience.

💡 1. Set Clear Expectations

✔️ Be upfront about shipping times, return policies, and pricing

✔️ Provide detailed descriptions of your products/services

🔄 2. Improve Customer Service

✔️ Respond to inquiries quickly

✔️ Offer hassle-free refunds/exchanges

📢 3. Encourage Happy Customers to Leave Reviews

✔️ Politely ask satisfied customers to share their experience

✔️ Provide an easy review link after a completed sale

Final Thoughts: Take Control of Your Online Reputation

Managing reviews on Facebook Marketplace is essential for your business. While you can’t remove every bad review, you can take steps to reduce their impact.

✔️ Report fake or unfair reviews

✔️ Engage with customers to resolve issues

✔️ Drown out bad reviews with positive ones

✔️ Use our Free Negative Review Analysis Tool to check removal chances

📌 Try the free Instant Assessment negative review tool now! and take control of your online reputation! 🚀