How to Remove a Negative Review on Agoda: The Ultimate Guide for Hoteliers

Introduction: Why Managing Agoda Reviews Matters

Agoda is a major player in the online travel booking industry, and guest reviews on the platform significantly influence your hotel's reputation. A negative review, whether due to a misunderstanding or an unfair complaint, can impact bookings and revenue.

While Agoda does not allow hoteliers to remove reviews simply because they are negative, there are specific cases where a review qualifies for removal. In this guide, we’ll cover the exact steps you need to take to get an unfair review removed, how to respond effectively to reviews that cannot be deleted, and how to protect your reputation moving forward.

Step-by-Step Guide to Removing a Negative Review on Agoda

1. Check if the Review Violates Agoda’s Content Policy

Agoda will consider removing a review if it falls into one of the following categories:

• The reviewer was a no-show (the guest did not stay at the property).

• Spam, gibberish, or a duplicate review (guests are only allowed one review per stay).

• The review was submitted for the wrong property (incorrect hotel listed).

• Contains offensive, defamatory, or inappropriate content (profanity, personal attacks, discriminatory remarks, or false accusations).

• References illegal activities or contains personal information.

  
  

2. Use the Free Negative Review Analysis Tool

Not sure if a negative review qualifies for removal? Save time and avoid frustration by using our Free Negative Review Analysis Tool.

This tool:

✔️ Scans reviews for potential policy violations.

✔️ Provides removal eligibility rankings (low, medium, high).

✔️ Gives personalized guidance on how to dispute reviews successfully.

📌 Try the free Instant Assessment negative review analysis tool today and take control of your business reputation!

3. Submit a Removal Request to Agoda

If a review meets Agoda’s removal criteria, follow these steps:

1. Log into your Agoda Partner Dashboard – Navigate to the Performance section.

2. Find the review under the “Reviews” tab.

3. Flag the review – Select the review and click the “Report” or “Flag” option.

4. Provide a clear explanation – Clearly state why the review violates Agoda’s guidelines (e.g., contains false claims, personal information, or is from a no-show guest).

5. Wait for Agoda’s review – Agoda’s team will evaluate the request and decide whether to remove the review.

   
   

Strategies for Handling Reviews That Can’t Be Removed

Sometimes, a review does not violate Agoda’s policies but still negatively impacts your business. In these cases, a well-crafted response can help mitigate the damage.

Best Practices for Responding to Negative Reviews

• Acknowledge the guest’s experience: Show empathy and thank them for their feedback.

• Address the complaint professionally: Provide a factual, courteous response explaining any misunderstandings.

• Offer a solution: If possible, invite the guest to contact you directly to resolve the issue.

• Highlight positive aspects: Reassure potential guests by mentioning improvements or emphasizing your property’s strengths

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Example Response to a Negative Review:

"Dear [Guest’s Name], thank you for sharing your feedback. We sincerely regret the inconvenience you faced during your stay. Our team strives to provide the best service, and we take your comments seriously. We have reviewed the situation internally and have taken steps to ensure this does not happen again. Please reach out to us directly at [contact email] so we can make things right. We hope to have the opportunity to welcome you back for a better experience in the future."

Preventative Tips for Avoiding Negative Reviews

The best way to deal with negative reviews is to prevent them before they happen. Here are some effective strategies:

• Set clear expectations – Ensure your Agoda listing accurately represents your property with up-to-date photos and descriptions.

• Provide exceptional customer service – A positive guest experience reduces the likelihood of negative feedback.

• Encourage satisfied guests to leave reviews – More positive reviews will dilute the impact of occasional negative ones.

• Resolve complaints before checkout – Address guest concerns proactively to prevent them from turning into negative reviews.

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Conclusion: Take Control of Your Hotel’s Online Reputation

Negative reviews on Agoda can be frustrating, but with the right approach, you can minimize their impact. Use the Free Negative Review Analysis Tool to quickly determine if a review qualifies for removal and take the appropriate action. For reviews that cannot be deleted, responding professionally and improving guest experiences can help safeguard your reputation and boost bookings.

📌 Try the free Instant Assessment negative review tool now and keep your Agoda rating strong!