How to Remove a Negative Expedia Review: A Complete Guide

Why Managing Your Expedia Reviews Matters

Expedia reviews play a crucial role in shaping customer perceptions and influencing booking decisions. A single negative review can deter potential guests and impact your business’s reputation. Whether the review is unfair, inaccurate, or outright fake, knowing how to handle it effectively is essential.

This guide walks you through how to remove a negative Expedia review, what qualifies for removal, alternative strategies if removal isn’t possible, and how a free negative review analysis tool can help maximize your chances of success.

Step-by-Step Guide to Removing a Negative Review on Expedia

1. Determine if the Review Qualifies for Removal

Expedia has strict guidelines for removing reviews. Reviews that contain the following may qualify for removal:

• False or misleading information

• Profanity, hate speech, or discriminatory language

• Private or confidential information

• Violations of Expedia’s content policies (e.g., fake, coerced, or duplicated reviews)

• Reviews meant for another property

• Reviews submitted by guests who did not stay at the property (no-shows with proof)

• Incorrect star rating/review content disparity

  
  

If a review meets these criteria, it has a higher chance of removal.

Use the Free Negative Review Analysis Tool to Protect Your Reputation

Not sure if a negative review qualifies for removal? Save time and avoid frustration by using our free negative review analysis tool.

This tool:

✔️ Scans reviews for potential policy violations.

✔️ Provides removal eligibility rankings (low, medium, high).

✔️ Gives personalized guidance on how to dispute reviews successfully.

📌 Try the free Instant Assessment negative review tool today

2. Submit a Review Dispute to Expedia

Once you’ve identified a potentially removable review, follow these steps:

A. Use Expedia’s Partner Review Dispute Form

1. Log into your Expedia Partner Central account (Expedia Partner Central).

2. Go to the "Help and Support" section in the navigation menu.

3. Select "Contact Us" and choose "Reservations, Messages, or Reviews."

4. Choose "Post-Stay Reviews" from the available options.

5. Click "Send Us a Message" and select "Message Us."

6. Fill out the dispute form, providing details such as:

   • The property name and Expedia ID

   • The guest’s name and reservation ID

   • A copy of the review text

   • The reason for disputing the review

7. Attach any supporting documents (e.g., proof of a no-show, evidence of a guideline violation).

8. Submit your request and follow up if necessary.

B. Escalate to Expedia’s Support Team

If your dispute isn’t resolved promptly, escalate the issue through:

• Phone Support: Call Expedia’s customer service at:

  • U.S.: 1-866-310-5768

  • International: 1-404-728-8787

    
    

• Live Chat: Visit Expedia’s support page and use their live chat function.

  
  

• Social Media: Tweet or send a direct message to Expedia’s official Twitter or LinkedIn account.

  
  

• Mail: Send a formal dispute letter to Expedia’s headquarters: 1111 Expedia Group Way West, Seattle, WA 98119.

3. Follow Up and Document Your Actions

After submitting your dispute, track the status via Partner Central. If Expedia denies the request, you can submit a secondary appeal with additional supporting evidence.

What If You Can’t Remove the Negative Review?

Not all reviews will qualify for removal. In such cases, here’s how to minimize the damage:

1. Respond Professionally and Constructively

• Acknowledge the feedback.

• Apologize if necessary.

• Clarify misunderstandings professionally.

• Showcase your commitment to guest satisfaction.

• Offer a resolution (e.g., “We’d love to make things right. Please contact us.”)

2. Encourage Positive Reviews

Push down negative reviews by requesting positive feedback from satisfied guests. Some tactics include:

• Sending post-stay email requests.

• Offering incentives (e.g., free upgrades for feedback).

• Using QR codes at your property for easy review submissions.

3. Use Reputation Management Services

If managing reviews becomes overwhelming, consider professional reputation management services that specialize in:

• Identifying removable reviews.

• Suppressing negative reviews.

• Enhancing your online reputation through review-building strategies.

  
  

4. Explore Legal Options for Defamatory Reviews

If a review contains false claims that damage your business, consult a defamation lawyer. However, legal action should be a last resort due to potential backlash (e.g., Streisand Effect).

Preventative Tips to Avoid Negative Expedia Reviews

• Deliver Exceptional Service: Ensure guests have a great experience by improving amenities and customer service.

• Address Issues On-Site: Proactively handle guest complaints before they escalate into negative reviews.

• Manage Expectations: Set clear expectations about your property to avoid misunderstandings.

• Encourage Private Feedback: Offer guests alternative ways to share complaints directly with your team instead of posting public reviews.

Conclusion: Take Control of Your Expedia Reviews

Negative Expedia reviews can damage your business, but you have the power to manage them effectively. Whether disputing unfair reviews, responding professionally, or leveraging positive feedback, a strategic approach to review management is key.

Before taking action, use the Free Negative Review Analysis Tool to check your removal chances and get expert guidance on dispute strategies.

✔️ Scan reviews for potential policy violations

✔️ Receive removal eligibility rankings

✔️ Get step-by-step guidance for successful disputes

📌 Try the free Instant Assessment negative review tool now and protect your business reputation!